Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Azure Acres Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Azure Acres Recovery Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Insurance & Payment Information

Azure Acres Treatment Center has helped individuals struggling with addiction build a strong foundation for long-term recovery since 1957. Azure Acres provides high-quality alcohol and drug abuse treatment for adults near Santa Rosa, California.

There are many factors that play into how much your insurance company will pay for treatment costs. This document provides a general overview. Because each person’s insurance plan and situation vary, we strongly recommend you speak with one of our Admission Counselor’s to obtain information specific to you. Please call (707) 284-0361, and ask for someone in Admissions. We pride ourselves in providing concierge service -if we cannot help you, we will refer you to someone who can.

When you call, we will need the following information to check your insurance benefits:

  • Name of insurance company
  • Mental Health/Substance abuse or Insurance provider services phone number
  • Member ID and group number
  • Name of policyholder
  • Policy Holder birthdate
  • Name of client
  • Client birthdate
  • Client address (the one insurance has on file)
  • Client phone number (the one insurance has on file)
  • Name of employer the coverage is through

The BEST insurance coverage will be through:

  • Aetna
  • Cigna
  • Value Options
  • BlueCross (Does not cover detox)

We are a preferred provider with a majority of private insurances either through employers or self-funded. Our contractual relationship with in-network providers allows us to collect any unmet in-network deductible, copayment or out-of-pocket maximum for days covered by insurance.

We can work with any other insurance plan that offers “out-of-network” coverage on a case by case basis.

You can expect minimal residential coverage thru Magellan and United Health Care/United Behavioral Health/Optum out of San Francisco. Typically Azure has seen them authorize between 8-15 days total residential services. Magellan does not cover detox.

Take a free online Assessment

An assessment is an important first step toward treatment of and recovery from addiction.

At Azure Acres, client care and well being comes first and foremost always. The entire staff has incredible compassion for all who come in for help and I instantly felt at home there — something I have never felt in other recovery centers.

– Former Patient

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